Service Coordinator

WorkBetterNow ( www.workbetternow.com ) provides full-time positions for professionals in LATAM looking to work with United States-based companies. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place. Our Core Values • Put our Talent first • Pursuit of excellence/continuous learning • Integrity and transparency • Ownership mentality • Growth mindset • Excellent attitude The Ideal Candidate You have advanced English proficiency at a C1 or C2 level and value work-life balance and remote flexibility. You take ownership of your work, communicate with integrity, and bring a great attitude to everything you do. You are genuinely excited about continuous learning and are looking for long-term commitment and stability. Most importantly, you align with our core values and want to grow professionally with a supportive team that truly puts you first. Job Description A remote Service Coordinator will be responsible for scheduling, coordinating, and supporting service operations to ensure timely and efficient service delivery. The ideal candidate is organized, customer-focused, and experienced in managing service requests and technician coordination. While your duties will depend on the specific needs of your client, they will include, but not be limited to: • Schedule and coordinate service appointments, work orders, and technician dispatching. • Serve as the main point of contact for clients regarding service requests and updates. • Create, assign, and manage work orders in service management systems. • Track service jobs to ensure timely completion and follow-ups. • Communicate with field technicians to coordinate schedules and resolve issues. • Maintain accurate records of service activities, invoices, and documentation. • Handle customer inquiries, complaints, and service-related concerns professionally. • Monitor service performance and ensure SLAs are met. • Generate reports on service operations and performance metrics. • Coordinate parts, materials, or equipment needed for service jobs. • Support continuous improvement of service processes and workflows. Requirements • Bachelor’s degree in Business Administration or related field (or equivalent experience). • 2+ years of proven experience in service coordination, dispatch, or administrative roles. • Strong organizational and multitasking skills. • Excellent communication and customer service skills. • Experience with scheduling or CRM/dispatch systems (preferred). • Ability to work in a fast-paced environment and manage multiple priorities Technical Requirements • Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs. • RAM: 16 GB minimum. • Internet: Stable connection of 50 Mbps minimum. Please note that devices such as MacBook Neos and Chromebooks are not fit for our roles. Benefits Compensation & Growth At WorkBetterNow, we believe in rewarding commitment and supporting long-term success. Our pay structure ensures your compensation evolves with your experience and tenure. Note: The figures below reflect our 2026 ranges; each tenure milestone will increase each year. • 0-3 months: $1,200 USD/month • After 3 months: You’ll receive a $50 monthly Wellness Bonus to support a healthy and balanced work life (total: $1,250/month). • After 1 year: Salary increases to $1,340 USD/month • After 2 years: Salary increases to $1,480 USD/month • After 3 years: Salary increases to $1,540 USD/month • After 4 years: Salary increases to $1,600 USD/month Two Annual Adjustments: Every year, you benefit from two salary increases: one on your work anniversary, recognizing your continued tenure with WorkBetterNow, and one at the start of each calendar year, when all salary ranges are updated company-wide. Benefits & Perks • 100% remote work — enjoy the comfort and flexibility of working from home • 18 paid vacation days + U.S. federal holidays • Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year) • Client Growth Bonus: Your great work helps our clients scale. For every new hire added to the business you support, you will receive a $50 one-time reward. It’s our way of celebrating the growth you helped make possible. • A dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionally. • A supportive, people-first environment where your voice matters.