Operations Software Engineer

Are you an engineer who loves building automated systems to help your colleagues succeed? We are seeking a software engineer to join our operations team and provide company-wide support by expanding on our existing systems and building new ones. As an operations software engineer working at Oxide, you will: • Design data models that underpin internal systems used by Oxide employees every day and unify data from multiple external stores with Oxide internal data. • Build new tools for our go-to-market and support teams that enable them to provide top tier service to our customers. • Expand upon our existing Oxide Backend Services to cover all parts of the product lifecycle, from design and manufacturing to fulfillment and warranty. • Collaborate with our contract manufacturing partners to design and build data pipelines to give Oxide a single holistic view of our manufacturing programs. • Develop automated systems to perform tasks and operations that are done manually today. • Write backend and frontend systems in Rust and TypeScript. • Provide world class support to your colleagues across a diverse range of internal services and SaaS solutions. • Operate and build upon access control across the company to ensure teams are safe and secure in their daily tasks. • Monitor and maintain availability of internal services. Participate in the on-call rotation for critical services. • Collaborate with colleagues when we are deciding whether to build or buy systems to solve our needs. Organize and orchestrate the rollout and deployment of both internal and SaaS solutions. • Identify areas for improvement in operations at Oxide, and find solutions to improve their resilience, rigor, and efficiency. • Work with every team at Oxide and solve problems across the organization. You will thrive in this role if you: • Empathize with others and love building the solutions that make work easy and fun. • Feel a sense of responsibility for the success of your colleagues, and measure that success in their terms. • Have written code in Rust and Typescript. Have previously built automation to improve your colleagues' workflows. • Have experience working directly with the APIs for SalesForce, Zendesk, NetSuite or other data storage SaaS stores. • Love automating yourself out of jobs to have time to help out in different areas. • Are excited about playing with third-party APIs, writing API clients, and integrating with the systems that Oxide uses. • Have read RFD 576: Using LLMs at Oxide and it speaks to the use (or non-use) of LLMs in your work. • Believe in fully documenting your ideas and like reading the documentation produced by others. • Are very comfortable at a Unix terminal. • Get excited about a wide range of technical topics and dig really deep into them. • Don’t mind coworkers getting really excited about decades-old computer front panels. Before applying for this role, you should: • Learn enough about our technologies and our product to understand our approach. • Read about some of the tools we use to build internal services. Such as: • Dropshot and v-api which are the core elements of our HTTP framework. • RFD site which is the frontend for our RFDs, and RFD API which houses the API that provides content to the RFD site. • Browse our public Requests for Discussion to get a flavor for how we work. • Listen to Hiring Processes with Gergely Orosz to familiarize yourself with the Oxide hiring process . • Listen to some of our episodes of Oxide and Friends . A few recommendations: • RFDs: The Backbone of Oxide on an example of the kinds of services you can work on • When Async Attacks! on a particularly pathological performance problem and the tooling we developed to understand it • Scaling Manufacturing about our experience rapidly ramping our manufacturing and supply chain. • Hell is Other Networks on our technical approach in debugging production systems Life at Oxide We are very explicit about our values , and they can be seen in daily life at Oxide, for example: • Our rigor means we enjoy and take pride in the craft of engineering. • Our urgency means that we are not above the judicious short-cut. • Our versatility is reflected in our greatest strength: the breadth of our team. • Our transparency can be seen in our consensus-driven RFD process . • Our responsibility means that we both lead and follow: we have our own domains, but we also help others on their parts. • Our curiosity shows in our insatiable desire to learn – and our empathy in our love of teaching others. • Our humor is a big part of our daily lives: we are inveterate wise-crackers whose video meetings spill into simultaneous text chat. Apply here